Terrace Totem Ford and Snow Valley Ford
Accident Help
What to do when in a car accident in Northern BC.

According to ICBC, a motor vehicle accident happens approximately every two minutes in British Columbia. Being in a car or truck accident, even a minor accident, can be a stressful experience for everyone involved. It helps to be well-prepared, which is why Norm's Auto Refinishing is here to provide car accident help & information on what to do when in a car accident in Northern BC. We can also help you with the insurance claims and repair process when you book a repair appointment at our auto body shop.


Initial Car Accident Procedure
Whether you live in Terrace, Prince Rupert, Kitimat, Smithers, the Hazeltons, Nass Valley, Stewart, Dease Lake, Kitwanga, Haida Gwaii or even Alaska there is a basic car accident procedure that you should follow regardless of whether you are responsible for a collision. These steps apply to car crashes inside and outside of British Columbia. Here is what to do in a car accident:

  • Remain at the scene of the accident.
  • Give all reasonable assistance and call for emergency services if necessary.

You must exchange the following information with the other driver, anyone who has been injured and anyone whose property has been damaged (you must also provide this information to the police or a witness if requested):

  • Name and address
  • Name and address of the registered owner of the vehicle
  • The licence plate number of the vehicle you are driving
  • Insurance information

This information is also available at ICBC. For more information on what to do in an accident, as well as additional details on the insurance claims process in British Columbia, visit the ICBC website.

What to do after a car accident
Here are some additional things that you should do after a car accident:

  • Move the vehicles off the road if it is safe to do so
  • Avoid discussing who is at fault for the crash.
  • Write down the names and addresses of all witnesses.
  • Exchange driver's licence numbers with any other drivers involved.
  • Draw a sketch or take photos of the scene, noting conditions such as time, location and weather.
  • Notify your insurance company right away

Car accident insurance claim and accident repair process
You should report your accident to your insurance company as soon as possible. They will need all of your information as well as that of the other party involved as well as a full statement. A representative from your insurance company will set up an appointment with you to discuss details and insurance adjustments.

If your vehicle is being towed, you will have to let your insurance company know that you want it taken to Norm's Auto Refinishing - an ICBC certified Auto Body Shop. Our paint and body shop provides all repair services including bumper repair, painting and more. We can provide comprehensive repair estimates and communicate with you and your insurance company to determine the extent of needed repairs. To get started, book your appointment online.

Once our auto body shop has completed the repair appraisal, your insurance company will decide whether they will cover the cost of repairs. Upon approval, we can meet with you to approve the work order. After repairs are complete we will give you time to look them over - our goal is to ensure that you are completely satisfied. Your insurance company will either give or provide you with car accident compensation to cover the repairs, or will pay our automotive body shop directly.

If you have any questions or concerns, please feel free to contact Norm's Auto Refinishing at 250-635-3929.