Terrace Totem Ford and Snow Valley Ford

Customer Testimonials


Rosy S-M

As most of you know, our truck was stolen last month. It was definitely a huge blow to our household and created a lot of stress. It was never found, and we had to do some truck shopping. This was a daunting and overwhelming task (to say the least) and was beginning to take its toll on us. (having a vehicle stolen was a first for us, and trust me, it's NOT a nice feeling) After looking over a few choice vehicles, nothing seemed right. Things became very overwhelming and confusing and it didn't seem like anything was going to work for us. Though truck shopping at this time was not an ideal situation in any way, I just had a bad feeling that I couldn't quite explain. But then, a little bell went off in my head, and I called a good friend back home. Someone I knew I could trust and count on to look things over for us, and ensure that we were getting the best for us. Well, this someone, provided more than just a "look over" There were 2 trucks on his lot that totally fit the bill for us, in every way! We ended up buying this beautiful beast below! Ford F250 XLT!!! great work truck with a few extra options at a price we loved! Who is this person? Shane Dejong at Terrace Totem Ford. Shane made things so easy for us, and for that we are very grateful. He did all of the thinking and organizing for us. Both Ken and I felt a lot more relaxed about the whole truck situation, and were actually almost looking forward to getting a new truck after we talked to Shane. The whole team worked hard to ensure that we had the assurance we needed, the truck we wanted/needed, and that we were more than happy with the service they provided. Shane was there for us every step of the way, making sure that we were happy, satisfied and that things were going our way. We still muse over how most people in the North go "south" for deals, and here we are, in the Okanagan, and we did the opposite! Just goes to show how, sometimes........ Home is the best place to go. Huge Dhanvaadh to Shane, Stuart, Rajan, Chuck and Brent at Terrace Totem Ford, for not only helping us out during a difficult time and making this as smooth and easy as possible, but for providing the care, dependability and trust that we have grown to love. (and we have a pretty beauty/beast truck to boot!!!) You can be sure that any future vehicle will be purchased from Terrace Totem Ford. We highly recommend Terrace Totem Ford for all of your automotive needs. hey, we just "long distance shopped" for a vehicle with them, that speaks volumes.

Awesome staff!

November 19, 2015

Bought my 2016 escape from kyle and he was a pleasure. Staff was awesome also!!

Great Experience

June 24, 2015

Great buying experience from a friendly and professional staff

Great People!

July 1, 2015

Great people to deal with!!

Above and beyond!

September 1, 2015

The best .. just bought a new Ford truck a couple months ago and always above and beyond for service !!!

Best Customer Service!

December 29, 2014

Best Customer Service we have ever had!! Melanie took the time to make our application work for us. Staff are very friendly and helpful. We always recommend Ford.

Highly Recommended

December 23, 2014

BEST CUSTOMER SERVICE EVER. Dimitri and Stuart really made my family's holidays. :) I would totally recommend Ford to anyone in search of a vehicle :)

Outstanding Customer Service

May 20, 2014

Thank you for the outstanding customer service, as usual!!!

Great Service Dept!

May 20, 2014

I have bought 4 vehicles here over the past 16 years - service department was the deciding factor that kept me coming back

Amazing Customer Service

May 20, 2014

Dimitri Filtziakis, Kenzie and Joanne Preece and Terrace Totem Ford Staff, I have to say you all ROCK!!! Thanks for making the girls experience an awesome on with the newer wheels as well as my parents. I will be defiantly be sending people your way. The CUSTOMER SERVICE is amazing thanks.

Love my truck!

May 20, 2014

I can't believe I still love my truck almost a year later. I get so bored of my cars and usually I don't keep them after a year but with this one I might actually keep it!! Thanks again Terrace Totem Ford